Welcome to Tooting Flowers. These Terms & Conditions set out the basis on which we supply flowers and related products or services through our website to customers in Tooting and surrounding areas. Please read these Terms carefully before placing any order. By using our online flower delivery service, you signify your acceptance of these Terms, forming a legally binding contract between you, the customer, and Tooting Flowers.
These Terms & Conditions (“Terms”) apply to all purchases made via the Tooting Flowers website for delivery to Tooting and adjacent areas. These Terms supersede all previous representations, contracts, agreements, and understandings relating to our online flower delivery services.
Our website enables you to browse, select, and order floral arrangements for delivery. Once you have chosen your products, you will proceed to the checkout where you are required to provide details including recipient information, delivery date and address, and any specific instructions for the delivery in Tooting or surrounding areas.
Submitting an order constitutes an offer to purchase the selected products. You will receive a confirmation notification once your order is accepted, at which point a binding contract will form between you and Tooting Flowers.
All orders are subject to availability and acceptance. In the event a selected item is unavailable (for seasonal, supply, or logistical reasons), we will contact you to arrange a suitable substitution or refund, according to your preference. We reserve the right to decline to accept an order at our sole discretion.
All prices displayed on our website are in Pounds Sterling (GBP) and inclusive of VAT unless otherwise stated. Delivery charges are displayed separately and are calculated based on the delivery address provided. Free or reduced delivery may apply to certain areas or promotional periods – details will be outlined on the applicable product or checkout page. Prices may be subject to change without notice, but such changes will not affect orders already placed and confirmed.
Payment must be made in full at the time of placing your order using approved methods presented at checkout. Accepted payment types generally include major credit and debit cards and, where available, online payment solutions. Payment is subject to authorisation and validation by both the card issuer and our payment gateway provider. Should your payment not be authorised, your order will not be processed.
All personal and payment information is handled securely. We use encryption and high-standards of payment security for your confidence and protection.
We deliver to Tooting and surrounding areas. On checkout you will be able to select eligible delivery dates. We make every reasonable effort to deliver on the requested date, subject to circumstances outside our control (e.g. extreme weather, access problems, or supply issues). In such cases, we will notify you as soon as possible and reschedule or arrange an alternative solution.
We require accurate recipient details to complete our online flower delivery service in Tooting effectively. If delivery cannot be completed due to incorrect or incomplete information, we accept no liability for late or failed deliveries. Where possible, flowers requiring redelivery will be subject to additional charges.
Flowers are natural, seasonal products and availability may vary. While we take great care to replicate designs as pictured, at times we may substitute certain flowers, colours, or packaging due to market conditions. Any substitutions are made only with items of equal or greater value, maintaining the overall style and theme of the chosen bouquet. Where significant substitutions are necessary, we will contact you to discuss options.
You may cancel or amend your order free of charge up to 24 hours before the scheduled delivery date by contacting us through the means provided on the website. For bespoke products or deliveries scheduled within less than 24 hours of placing the order, cancellation may not be possible.
Cancellation requests received within 24 hours of delivery may incur charges or be refused if the preparation or dispatch process has begun, particularly for personalised and fresh bouquet orders. Refunds for approved cancellations will be processed back to the original payment method within a reasonable timeframe.
If you are not satisfied with your order, please notify us within 24 hours of delivery. Given the perishable nature of flowers and plants, returns are generally not possible; however, we may, at our discretion, offer replacement flowers or a partial/full refund if the goods are proven to be faulty, damaged on arrival, or not as described. Proof of any issues (such as photographs) may be required to process your claim.
Tooting Flowers’ liability for losses you suffer as a result of our breach of these Terms is strictly limited to the purchase price of the Product you purchased. We are not responsible for indirect losses, consequential damages, or any financial losses resulting from delay or non-delivery, except as required by UK law.
We accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disaster, riot, strike, technical failure, or supplier issues. Nothing in these Terms is intended to limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be illegal to exclude liability under the laws of England and Wales.
By placing an order with Tooting Flowers, you confirm that all information provided is accurate and complete, and you have the authority to use the chosen payment method. You must be over 18 years old to place orders on our site. You agree to use our website and services only for lawful purposes and not to disrupt, damage, or impair the operation of the site or delivery services.
Your privacy and the security of your personal information is important to us. We process all data in accordance with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We only collect, store, and use your personal information for processing your flower delivery order, communicating with you, and fulfilling our contractual obligations. Please refer to our Privacy Policy for details on data handling practices.
All content on the Tooting Flowers website, including images, text, graphics, and logos, is owned by or licensed to us and protected by copyright and intellectual property laws. You may use the website content solely for personal use related to ordering flower delivery in Tooting, and you may not copy, reproduce, or distribute website material without our express permission.
We reserve the right to update or change these Terms & Conditions at any time. Updated versions will be posted on our website. It is your responsibility to review these Terms periodically to stay informed about any changes. Orders placed will be subject to the Terms in effect at the time of the order.
These Terms & Conditions and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. By ordering from Tooting Flowers, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.
These Terms & Conditions, together with your order and our Privacy Policy, constitute the entire agreement between you and Tooting Flowers regarding flower orders placed for delivery in Tooting and the surrounding areas. No other communications or representations shall form part of this agreement unless specifically agreed in writing.
If you have any questions about these Terms & Conditions or wish to discuss an order, cancellation, refund or any aspect of our flower delivery service in Tooting, please refer to the contact details and communication methods provided on our website.
These Terms & Conditions apply to all Tooting Flowers customers ordering for delivery in Tooting and neighbouring areas. Availability of products, delivery times, and charges may vary depending on specific locations. For any queries about delivery coverage, please use the enquiry tools on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tooting, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tooting.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
