Tooting Flowers Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Tooting
At Tooting Flowers, we take pride in being your trusted local florist, dedicated to delivering vibrant, long-lasting flowers to households and businesses throughout the Tooting area. Every bouquet and arrangement is expertly prepared, ensuring each order is as fresh and beautiful as possible. Your satisfaction matters to us, and our Returns, Refunds & Complaints policy is designed to reflect that promise.
Damaged-on-Arrival Policy
We carefully package every order using methods designed to protect delicate stems and blooms. However, in rare cases, flowers may arrive damaged due to transit conditions. If you receive an arrangement that has been damaged in any way, please notify us as soon as possible. Photographic evidence of the damage is very helpful and enables us to quickly address the issue. Our priority is to rectify instances of damage swiftly so that you can continue to enjoy the best quality flowers Tooting has to offer.
Freshness Window
We guarantee that all our flowers are freshly sourced and will stay vibrant for at least five days from the date of delivery, provided they are cared for according to the enclosed instructions. Should your flowers appear wilted or fail to meet our Fresh Flowers Guarantee within this period, please let us know promptly. Our five-day freshness promise is a testament to our commitment to quality arrangements and ensures peace of mind when choosing Tooting Flowers for any occasion.
Refunds & Replacement Options
Your happiness with our flowers is our top priority. In any situation where your flowers do not arrive in optimal condition, or if they do not meet our five-day freshness standard, we offer two resolution options:
- Full Refund: We will refund your order, ensuring you are not out of pocket for blooms that did not meet expectations.
- Replacement Arrangement: If preferred, we are happy to deliver a fresh replacement bouquet to you at the earliest convenient time.
We appreciate it if claims are made within 48 hours of receipt, as this helps us resolve matters efficiently and continues our record of excellent customer care in the Tooting community.
Complaints Process
We are committed to transparent communication and outstanding service. Should you wish to raise a complaint—whether about flower quality, delivery, or any aspect of your experience with Tooting Flowers—please contact us with details of your concerns and your original order information. Our team will acknowledge your complaint and start investigating within one working day. We aim to resolve all complaints as quickly and fairly as possible, keeping you updated throughout the process.
Trusted by Tooting Households & Businesses
We are proud to serve as a reliable local florist for countless homes and businesses nearby. With every order, from single bouquets to large-scale floral displays, we uphold our Fresh Flowers Guarantee and strive to deliver the level of care, quality, and attention that Tooting has come to expect from us. Your satisfaction and trust are at the heart of everything we do at Tooting Flowers.
